Gift Certificate FAQ
Purchasing Gift
Certificates
Gift Certificates
are purchased just like any other item in our store. You
can pay for them using the stores standard payment
method's. Once purchased the value of the Gift
Certificate will be added to your own personal Gift
Certificate Account. If you have funds in your Gift
Certificate Account, you will notice that the amount now
shows in the Shopping Cart box, and also provides a link
to a page where you can send the Gift Certificate to
some one via email.
How to Send Gift
Certificates
To send a Gift
Certificate you need to go to our Send Gift Certificate
Page. When you send a Gift Certificate, you need to
specify the following. The name of the person you are
sending the Gift Certificate to. The email address of
the person you are sending the Gift Certificate to. The
amount you want to send. (Note you don't have to send
the full amount that is in your Gift Certificate
Account.) A short message which will appear in the
email. Please ensure that you have entered all of the
information correctly, although you will be given the
opportunity to change this as much as you want before
the email is actually sent.
Buying with Gift
Certificates
If you have funds
in your Gift Certificate Account, you can use those
funds to purchase other items in our store. At the
checkout stage, an extra box will appear. Enter the
amount to apply from the funds in your Gift Certificate
Account. Please note, you will still have to select
another payment method if there is not enough in your
Gift Certificate Account to cover the cost of your
purchase. If you have more funds in your Gift
Certificate Account than the total cost of your purchase
the balance will be left in your Gift Certificate
Account for the future.
Redeeming Gift
Certificates
If you receive a
Gift Certificate by email it will contain details of who
sent you the Gift Certificate, along with possibly a
short message from them. The email will also contain the
Gift Certificate Redemption Code. It is probably a good
idea to print out this email for future reference. You
can now redeem the Gift Certificate in two ways.
1. By clicking on the link contained within the email
for this express purpose. This will take you to the
store's Redeem Gift Certificate page. You will then be
requested to create an account, before the Gift
Certificate is validated and placed in your Gift
Certificate Account ready for you to spend it on
whatever you want.
2. During the checkout process, on the same page that
you select a payment method there will be a box to enter
a Redemption Code. Enter the Redemption Code here, and
click the Redeem button. The code will be validated and
the amount added to your Gift Certificate Account. You
can then use the amount to purchase any item from our
store
When problems occur.
For any queries
regarding the Gift Certificate System, please contact
the store by email at
customerservice@firemagicexpress.com.
Please make sure you give as much information as
possible in the email.
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